Refund and Returns Policy

Last updated: June 2026

At Bellora, we take pride in delivering premium fragrances with the highest quality standards. Due to the nature of perfume products, we have specific return and refund guidelines to ensure product integrity and customer satisfaction.

Returns

We accept returns only under the following conditions:

• The item was delivered damaged or defective.
• The wrong item was received.
• The product remains unopened, unused, and in its original packaging.

To be eligible for a return, you must contact us within 48 hours of receiving your order.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges for:

• Opened perfume bottles.
• Used products.
• Products with damaged or removed original packaging.
• Products returned more than 48 hours after delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

Once reviewed and approved, we will arrange a replacement or refund at no additional cost.

Refunds

If your refund request is approved:

• Refunds will be processed to the original payment method whenever possible.
• Processing times may vary depending on your payment provider.
• Shipping fees are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to our return policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact page or customer support channels.

Thank you for choosing Bellora.